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The world’s only global pure-play loyalty consultancy
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Noticias y tendencias
Should Australia Ban Frequent Flyer Programs to Break the Aviation Duopoly?
Tim Jordan built Bonza from an idea formed on his verandah, watching a Qantas plane fly overhead. Fifteen months and one million passengers later, it was gone. In April 2026, he addressed a Senate committee inquiry, and for the first time since Bonza's collapse, spoke...
Psychological Ownership in Loyalty Programs: The Science Behind “Mine”
There is a feeling that separates the most loyal customers of a brand from everyone else. It is not satisfaction or habit, but the feeling that something belongs to them. Psychological ownership is the subjective sense that a target is "MINE," independent of legal...
When Everyone Has a Loyalty Program, the Program Is Not Enough
Businesses find competitive advantage by creating differentiators in their industry. Products or services that look, feel or behave unlike their competitors make people notice and get curious. Something is new, distinct. Differentiation offers a genuine alternative...
Generamos valor
Diseño
Analizamos a fondo su base de datos y perfil de clientes, y le ayudamos a crear su programa de lealtad
Desarrollamos una estrategia integral para atraer, fidelizar y deleitar a sus clientes
Implementación
Evaluamos y seleccionamos la tecnología más adecuada para su programa
Implementamos y lanzamos con éxito su programa
Evolve
Data-driven optimisation and evolution
Expert loyalty ROI and financial management
Clientes de primera exigen un trabajo de primera
Marcas que hemos deleitado
Como consultores especializados en lealtad, contamos con una amplia trayectoria en la creación y gestión de algunos de los programas de lealtad más exitosos a nivel mundial, abarcando múltiples industrias en entornos B2B y B2C.
CLIENTES DESTACADOS
Casos de éxito
Desarrollamos programas de lealtad de gran impacto. Descubra cómo hemos solucionado problemas y alcanzado el éxito con algunas de las mejores marcas del mundo a través de nuestra asesoría y gestión de programas de lealtad.
Compartimos todo el conocimiento que podemos
La lealtad es nuestra obsesión
Nuestros consultores de lealtad, galardonados en su campo, siempre están al tanto de las últimas tendencias globales, capacitan a profesionales del marketing y, de hecho, son los autores de el mejor libro de lealtad en la industria.
LIBRO
Loyalty Programs: The Complete Guide
Disponible en inglés, este libro ofrece una visión global y completa de todos los aspectos de los programas de lealtad. Incluye investigaciones académicas, estrategias de fidelización de clientes, psicología de la lealtad y experiencia en la industria.
DIRECTORY
Loyalty Technology Solutions Directory
A comprehensive, unbiased guide to global loyalty technology solutions, combining industry expertise, market insights, and in-depth vendor listings to help organisations select the right platforms with confidence.
SERIES
Do Loyalty Programs Work? Best-in-class Examples
WHITEPAPER
The Essential Eight™: Guiding Loyalty Principles
CURSO
Programas de Lealtad: La Maestría Completa
Lea las últimas opiniones de nuestros expertos
Take a look inside the ‘PlayStation Stars’ loyalty program
Editor’s note (April 2026): This article was first published in 2022, shortly after PlayStation Stars launched. Since then, Sony has announced that the program is...
Data By Design
Data is one of the primary raw materials of modern business. It underpins the ability to serve a customer, fulfil a transaction, personalize a communication, and...
The Ultimate Guide to M&S Sparks
For over 140 years, Marks & Spencer has been one of Britain's most trusted and best-loved retailers. The business spans food, fashion, home and beauty, serving...