Our passion for loyalty is what defines us.

Our story

Loyalty & Reward Co was founded by CEO Philip Shelper in 2013 after an extensive career in loyalty including roles with Qantas Frequent Flyer and Vodafone.

His goal was to build a company which shares the same values as the best loyalty programs; efficient, effective, transparent, relevant, customer-focused and valuable.

Now almost a decade on, our dedicated team of loyalty experts have delivered real success stories for over 100 companies globally.

Our passion for loyalty is what defines us.

We never stop focusing on finding the best programs, processes, technology and team members. We are constantly challenging ourselves to deliver and demonstrate value in everything we do for clients, partners, customers and the loyalty industry.

We don’t want to brag but we also have the biggest collection of loyalty history memorabilia on the planet…

Pop by our office anytime to see it and geek out on loyalty with us.

Our process

No matter where you are in your loyalty program journey, we can help you at any stage.

For a more detailed look into our services, please click here.

Design

We design loyalty programs that stimulate desirable member behaviours through a comprehensive data-driven process, delivering meaningful experiences and maximum ROI.

Implement

We provide end-to-end project management and subject expertise to ensure the right technical solutions are evaluated and successfully implemented for every program design.

Operate

We transform theory into practice, providing full or partial management of post-launch operations, including periodic health checks, training, partnership management, reward sourcing and strategic evolution.

3 core values elevate our thinking

Efficient Professionals

We’re organised, competent and resourceful. We do what we say we’re going to do every time.

Obsessive Experts

We’re the loyalty experts. We constantly crave loyalty program theory, insight, technology and experience.

Value Creators

We deliver and demonstrate outstanding value in everything we do across clients, partners, customers and industry.

Investing in our communities

At Loyalty & Reward Co, we believe using our business expertise extends beyond traditional client relationships. We offer pro-bono consulting to environmental and social good businesses.

This allows us to empower positive change within the communities we serve, while fostering a culture of social responsibility within our team.

Rural Doctors Network

Loyalty & Reward Co is honoured to contribute and dedicate their time to the Rural Doctors Network by assisting in the identification and inclusion of partners for their member benefits program.

Leadership team

Philip Shelper

Philip Shelper

CEO

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Phil has over 13 years’ experience within the loyalty industry, including key roles at Qantas Frequent Flyer and Vodafone.

Phil is a member of several hundred loyalty programs, and a researcher of loyalty psychology and loyalty history, all of which he uses to understand the essential dynamics of what makes a successful loyalty program.

Susan Walsh

Susan Walsh

Loyalty Director

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Susan has two decades of experience in marketing and product management across various industries, including Optus, Virgin Mobile, ABC Shops, Deals Direct, and government sectors. Armed with an MBA in innovation and leadership, her expertise encompasses product development, business operations, effective marketing, and impactful partnership engagement.

Within Loyalty & Reward Co., Susan leads the operations team including operating client programs and creating engagement partnerships.

 

 

Ryan De Boer

Ryan De Boer

CFO

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Ryan has held leadership roles across many aspects of loyalty programs, from finance and loyalty strategy development roles to product development, data analytics and partnerships roles. Having launched numerous financial products for programs during his career, Ryan also brings extensive financial services experience supporting many of our clients’ needs to grow and diversify their earnings potential.

As CFO, Ryan oversees the business’ broader financial objectives, establishing financial reporting frameworks and governance practices as well as supporting clients with commercial modelling needs and provides strategic and commercial thought leadership.

 

David Schneider

David Schneider

Loyalty Director

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David has worked in global advertising and media roles for over seventeen years with a focus on CX. He has delivered award-winning work for  brands such as BMW of North America, Toyota Motor Corporation Australia, Anytime Fitness, Suncorp and GSK.

David applies his skills across all aspects of the business, including loyalty program design, strategy development, customer experience, lifecycle management and the effective gathering and use of data.

Stacey Lyons

Stacey Lyons

Loyalty Director

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Stacey is a digital marketing expert with extensive experience in loyalty, blockchain loyalty, eCommerce and social media.

As the Loyalty Director at Loyalty & Reward Co, Stacey develops and drives marketing initiatives for clients, including member lifecycle management approaches, ongoing promotional campaign management, digital marketing and social media strategy, market research and investor relations.

Scott Harrison

Scott Harrison

Principal Consultant, North America

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Scott is a Customer Experience & Digital Marketing specialist, with a passion for behavioral science and building brand loyalty. Currently based in New York.

His experiences spans across over 30 brands in B2C and B2B businesses in diverse sectors, including Automotive, eCommerce, Energy, Financial Services, Hospitality, Payments, Property, QSR, Retail, Sports, Technology and Travel.

Scott co-created the book ‘Loyalty Programs: The Complete Guide’, the most comprehensive book on loyalty program theory and practice available. He also presents a number of modules as part of the  ‘Loyalty Programs: The Complete Masterclass’ – a companion educational course.

Georgette Mikhael

Georgette Mikhael

Company Operations Director

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Georgette has worked in the loyalty and member benefits space for over ten years with brands across the financial services, legal, travel, retail, automotive, hospitality, philanthropy and technology industries.

Georgette has particular interest and expertise in commercial sales, strategic partnerships, business development and customer engagement successfully conceptualising, implementing and overseeing innovative strategies & campaigns for account and business growth.

Federico Rosas Couret

Federico Rosas Couret

Senior Strategy Consultant

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Federico has worked in the loyalty and advertising agency space for over fifteen years and has successfully set up and managed loyalty programs for several B2C and B2B brands across Automotive, Technology, Food and Retail industries.

Federico applies his skills across all aspects of the business, with particular expertise in loyalty program design, member engagement and the development and management of program and member lifecycle communications strategy.

Amy Gavagnin

Amy Gavagnin

Senior Strategy Consultant

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Amy is a Senior Strategy Consultant at Loyalty & Reward Co, the leading loyalty consulting firm. Loyalty & Reward Co design, implement and operate the world’s best loyalty programs for the world’s best brands. She has worked in various areas of marketing, previously supporting departments at Westfield Scentre Group and Harvey Norman Commercial Division.

Amy applies her skills across all aspects of the business, including promotional campaign management as well as loyalty program design, strategy development, and market research.​

Global Offices

At Loyalty & Reward Co, our unified team seamlessly serves clients worldwide. With offices spanning the globe, we offer accessible collective knowledge, experience, and a global network to meet our clients’ needs.

New York

555 Broadhollow Road, Suite 305,
Melville, New York 11747
United States

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London

Level 3, 20 St Thomas St,
London, SE1 9RS
United Kingdom

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Sydney

Level 1/56 Clarence Street
Sydney, NSW 2000
Australia

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Melbourne

Level 2/696 Bourke Street
Melbourne, Victoria 3000
Australia

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Careers

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