Award-winning

loyalty program design

for global brands

New York | London | Sydney | Melbourne

Trending Insights & News

Rewarding sustainability and social responsibility through loyalty programs

In recent years, sustainability and social responsibility have become increasingly important to consumers. As a result, many brands have integrated these values into their loyalty programs. By doing so, these brands are not only incentivising customer loyalty but also...

Loyalty & Reward Co opens New York Office

Celebrating a monumental milestone Over a decade of designing award-winning loyalty programs for the world’s most esteemed brands has led Loyalty & Reward Co to celebrate many exhilarating milestones. Today, we announce a pinnacle in our journey on the pinnacle of...

Webinar: Unveiling Loyalty Programs – The Complete Guide Edition 2

Buy the new second edition here Loyalty programs, when designed and optimised for success, can work to generate increased acquisition, spend, retention, advocacy and data collection. For this reason, they will continue to attract large amounts of investment and...

How we create real value

Design

In-depth discovery of data, customers and frameworks.

Comprehensive strategy to engage, retain and delight.

Implement

Evaluation and selection of best suited technology.

Successful program implementation and launch.

Operate

Expert program and partner management.

Data-driven optimisation and evolution.

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World class clients demand world class work

Brands we’ve delighted

As the loyalty consulting experts, we are experienced in building and operating some of the most successful B2B and B2C loyalty programs across multiple industries globally.

FEATURED CLIENTS

Success stories

We create loyalty programs with impact. Learn about the problems we have solved and the success we have shared with some of the world’s best brands through loyalty consulting and operations.

Audit and redesign of McDonald’s points-based app across 48 countries

Food & Beverage

Design of card-linked offers program for CommBank’s 6.4m users

Financial Services

Award winning loyalty app design and future strategy for Australian Venue Co’s 190+ venues

Food & Beverage

Strategic program audit of Frasers Property’s loyalty program to drive engagement, retention, advocacy and revenue

Real Estate

Full redesign of HOYTS Rewards program and customer lifecycle strategy

Entertainment

We share as much knowledge as we can

Loyalty is our obsession

Our award-winning loyalty consultants constantly review the global market for customer loyalty trends, teach loyalty to marketing professionals, and literally wrote the book on loyalty.

BOOK

Loyalty Programs: The Complete Guide

A comprehensive and global view of all aspects of loyalty programs combining a wide range of academic research, customer loyalty, loyalty psychology and industry expertise.

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