With access to rewards being the core motivator for members to join a loyalty program, it should not be surprising that redemption fraud is a consistent threat for...
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Loyalty Fraud
Loyalty Fraud: How to protect against retro claims fraud
If you have been following our loyalty fraud series, you are probably thinking how many more ways can fraudsters take advantage of a loyalty program? Well, I have...
Loyalty Fraud: Morrisons takes a risk with paper join forms
Introduction Loyalty programs can be viewed as a type of ‘bank account’, where members accumulate stored value. With hundreds of billions of dollars of value held...
Loyalty Fraud: British Airways falls victim to compromised third-party system link
Loyalty programs frequently encounter security challenges, with compromised third-party system links posing one of the most significant threats. These...
Loyalty Fraud: The Risks of Members Engaging in First Party Fraud
First-party fraud is a deceptive practice where a member of a loyalty program exploits the system for personal gain, often in ways that are difficult to detect....
Loyalty Fraud: United Mileage Plus protects against status match fraud
Major loyalty programs which support status tiers often run status match campaigns, but these can inadvertently open the door to status match fraud. These...
Loyalty Fraud: World of Hyatt protects against points transfer fraud
Points or miles transfers and pooling have become prevalent features in loyalty programs, particularly in the travel and airline sectors (such as hotels and...
Loyalty Fraud: The threat of Join Bonus Fraud
Loyalty programs continually grapple with sophisticated fraudsters seeking to exploit system weaknesses for personal gain. Among these threats, join bonus fraud...
Loyalty Fraud: Tesla’s referral program fraud
Referral programs incentivise loyalty program members to invite family and friends to join. This can be an effective method for brands to acquire new customers,...
Loyalty Fraud: IHG Rewards & Hilton Honors suffer data breaches
Loyalty programs have been proven to boost customer acquisition, spend and retention across most industries. However, with an estimated US$320 billion of value...