Loyalty NZ are owned in equal share by Bank of New Zealand, Foodstuffs, IAG New Zealand Ltd and Z Energy. They manage the Flybuys loyalty program for over 2.4 million members with a network of over 50 participating brands where reward points can be earned.
Challenge
Loyalty NZ had a vision to deliver member experiences and communications at a best-practice level, while providing outstanding support to their partners.
Due to legacy technology challenges and data structure issues, their ability to deliver to their vision proved very difficult.
Solution
Loyalty NZ engaged Loyalty & Reward Co to conduct an independent strategic review of the company’s technology, data and marketing capabilities. The review inspired Flybuys to conduct a digital transformation to enhance their ability to personalise member experiences and provide better support to their partners.
Further reviews were conducted of the Flybuys Store, future strategy and progress on the digital transformation strategy.
Impact
Thanks to outstanding senior management leadership and a cohesive team of professionals, Loyalty NZ have rapidly developed the capability to deliver at a best-practice level that sets them ahead of most companies globally.
