Philip Shelper features in GLO’s loyalty predictions for 2024
17 January 2024
Kate Pay
News

The Global Loyalty Organisation (GLO) hosted an interview with a range of expert loyalty consultants to reflect on the loyalty industry in 2023, and to get their loyalty predictions for 2024.

Loyalty & Reward Co’s CEO Philip Shelper was joined by:

  • Ramya Murali, Principal, Deloitte
  • Khalid El Bachraoui, Sia Partners
  • Brendan Boerbaitz, Deloitte
  • Thomas O’Toole, Kellogg School of Management
  • Kim Hardaker, Hardaker & Co.
  • Tony Piedade, Deputy Chair, GLO
  • Michael Smith, Board Director, Ai Connect. 

Watch the interview below.

https://globalloyalty.org/article/8204/glo-loyalty-predictions-2024-global-loyalty-consultants-what-were-the-key-milestones-in-the-loyalty-industry-in-2023-episode-2-15
<a href="https://loyaltyrewardco.com/author/kate/" target="_self">Kate Pay</a>

Kate Pay

Kate is a Strategy Consultant at Loyalty & Reward Co, the leading loyalty consulting firm. Loyalty & Reward Co design, implement, and operate the world’s best loyalty programs for the world’s best brands. Kate has previously worked in marketing and account management roles across various industries including aviation and insurance. Kate applies her skills across all aspects of the business, including loyalty program design, lifecycle strategy, market research and member engagement.

Read our latest expert insights

The True History Of Loyalty Programs

23 Oct 2025 |

Loyalty programs have been around for hundreds of years, with approaches becoming more sophisticated over time. This article chronologically details the evolution...

Let's talk

Need to level up your loyalty program? Want to tap into our expertise? Let's talk!

Get in touch