The Global Loyalty Organisation (GLO) hosted an interview with a range of expert loyalty consultants to reflect on the loyalty industry in 2023, and to get their loyalty predictions for 2024.
Loyalty & Reward Co’s CEO Philip Shelper was joined by:
- Ramya Murali, Principal, Deloitte
- Khalid El Bachraoui, Sia Partners
- Brendan Boerbaitz, Deloitte
- Thomas O’Toole, Kellogg School of Management
- Kim Hardaker, Hardaker & Co.
- Tony Piedade, Deputy Chair, GLO
- Michael Smith, Board Director, Ai Connect.
Watch the interview below.