Loyalty in Japan is everywhere!

Loyalty in Japan is everywhere!

I’m in Japan now and I feel I’m in “loyalty Disneyland”. Every store has a loyalty program. And when I say every store, I mean EVERY store! Every shopping centre, fashion retailer, pharmacy, convenience store, supermarket, petrol station, I’ve...
Diseño de Programa de Lealtad: Sorpresas

Diseño de Programa de Lealtad: Sorpresas

Adaptcion: originalmente publicado en inglés Este diseño en un programa de lealtad busca generar sentimientos positivos y fortalecer la relación con los clientes mediante sorpresas y detalles periódicos. Aquí, la reciprocidad es esencial para el éxito. Investigaciones...
Loyalty Frameworks: Loyalty Currencies

Loyalty Frameworks: Loyalty Currencies

This guide is all about Loyalty Program Currencies, what they are, how they work and the different types of currencies which companies use to reward transactional or non-transactional actions. The evolution of loyalty currencies over several centuries was detailed in...